Why we collect information about you

To provide you with the services that you have requested, from support services, fundraising events and processing donations; to volunteers and staff.  We also use data to develop, improve and plan our support services for the future and to send you our FORCE Matters and FORCE Report magazines. Your data will be used only to deliver services you would reasonably expect or have agreed to receive.

What information we collect about you

The information we collect includes personal identifiable information (name, address, date of birth, contact details etc.). When relevant to the services you are requesting, we may also collect clinical information relating to your health or personal circumstances (diagnoses, referrals, physio and counselling consultation notes).

Who we share your information with

We may need to share your information with trusted partners, for example Citizens Advice or exercise providers, in order to provide the services you have requested. In exceptional circumstances, we may have an obligation to share information with certain statutory bodies.

What we DON’T do with your information

We do not sell your data to anyone or use it ourselves to sell products or services to you or to profile you for the purposes of targeting or tailoring our fundraising efforts. We will not send you marketing about our charity’s fundraising activities unless you have given us your consent to do so.

How we protect the information you provide

At FORCE we take appropriate technical and organisational steps to protect your data. These include meeting industry standards for data security compliance, system access controls, secure transmission and storage of information and appropriate staff and volunteer training. Data will be retained only for as long as necessary to fulfil our services whilst adhering to specific guidelines for different types of personal records.

You have the right to confidentiality under the Data Protection Act 1998 (DPA), the Human Rights Act 1998 and the common law duty of confidence.

Your confidentiality is very important to us and our staff are bound by law and a strict code of confidentiality.

In certain circumstances information may be shared in order to provide care and treatment.

We will not disclose any information without your consent unless circumstances oblige us to do so and legislation permits.

1. The right to be informed

You have the right to know how we will use your personal data. Our privacy notices give a full explanation of how we collect and use your information. Our cookie policy explains how we collect your data when you use this website.

2. The right of access

You have the right to ask us for copies of your personal information. This is known as Right of Subject Access. There are some exemptions, which means you may not always receive all the information we process.

3. The right to rectification

You have the right to ask us to rectify information that you believe to be inaccurate or to add to information that you believe to be incomplete.

4. The right to erasure

You have the right to request that we erase your personal data from our systems. There are circumstances where this right cannot be upheld fully, such as we still have a specific reason for processing your information.

5. The right to restrict processing

You have the right to request that we change or restrict the way we use your information, such as preventing it being used for marketing purposes. Please contact us as the data controller to request that we stop processing your personal information for direct marketing. Telephone 01392 406151 dataprotection@forcecancercharity.co.uk

6. The right to data portability

In relation only to information you have provided us with and the processing is based on consent, you have the right to ask us to transfer this to another organisation or to yourself.

7. The right to object to processing

You have the right to object to us processing your personal information.

8. The rights related to automated decision-making

You have the right to request that your data is not processed and subjected to decisions solely by automated methods including profiling.

Further information about your rights can also be found on the ICO website.